Automation rules

Twelve triggers and fifteen actions — assign, tag, reply out of hours, open a ticket — from ready-made rules.

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Rules

When this happens, do that

Message receivedOutside business hours → auto-reply with tomorrow's opening time

New chatAssign round-robin to Sales

Chat unansweredNotify the supervisor

Ticket overdueReassign and send a push

TriggersTwelve, including unanswered chats

ActionsFifteen — assign, tag, reply

TriggersTwelve, including unanswered chats

ActionsFifteen — assign, tag, reply

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Everything else on the platform

Voice calls
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Tickets & tasks
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