Privacy Policy

Last updated: 3 June 2026

This Privacy Policy explains how Zetta Tech ("we", "us", "our") collects, uses, and protects information when you communicate with our business on WhatsApp and when our team uses our internal customer-communication application (the "App") to manage those conversations.

1. Who we are

Zetta Tech operates a customer-communication platform that connects to the WhatsApp Business Platform (provided by Meta) so our team can respond to customers who message us on WhatsApp. For privacy questions, contact us at [email protected].

2. Information we collect

• WhatsApp message content you send to or receive from our business number(s), including text, documents, images, and other media.
• Contact information such as your WhatsApp phone number and WhatsApp profile name.
• Conversation metadata such as timestamps, delivery/read status, and which of our agents handled a conversation.
• Account information for our own staff who sign in to the App (name, email, role).

3. How we use information

• To receive, read, and respond to your messages and provide customer support and service.
• To share product information and documents you request (e.g. brochures).
• To route, assign, and manage conversations across our team (shared inbox).
• To maintain records of our communications for quality and support purposes.

We process customer-service messages within WhatsApp's policies and only message you in line with WhatsApp's rules (e.g. replying within the customer-service window, or sending messages you have opted in to receive).

4. WhatsApp / Meta

We use the WhatsApp Business Platform provided by Meta Platforms, Inc. Your use of WhatsApp is also governed by WhatsApp's and Meta's own terms and privacy policies. Messages are transmitted through Meta's infrastructure and may be processed by Meta to deliver the service.

5. How we share information

We do not sell your personal information. We share it only with:

• Meta / WhatsApp, to send and receive messages.
• Service providers (e.g. secure cloud hosting and storage) that process data on our behalf under confidentiality obligations.
• Authorities, where required by law.

6. Data retention

We retain conversation data for as long as needed to provide support and meet legal or business requirements, after which it is deleted or anonymized. You may request deletion at any time (see below).

7. Your rights & data deletion

You may request access to, correction of, or deletion of your personal information. To request deletion of your data, see our Data Deletion page or email [email protected].

8. Security

We use appropriate technical and organizational measures to protect information, including access controls and encryption in transit. No method of transmission or storage is 100% secure.

9. Children

Our services are not directed to individuals under 18, and we do not knowingly collect their personal information.

10. Changes

We may update this policy from time to time. The "Last updated" date above reflects the latest revision.

11. Contact

Zetta Tech — [email protected]